Frequently Asked Questions

How do I pay for my matches?

All transactions are made through the team captain/organiser. Once a payment method has been assigned to the team account, a match fee will be automatically charged 48 hours before each fixture. Waiting times for matches are history!

What are the rules for promotion and relegation?

The number of teams moving up or down from a division can differ by league. Usually the decision will be made by the appropriate League Manager to ensure every division is as competitive as possible!

I have enquired to join a league, what happens next?

A member of our team will be in touch shortly! Do you have a team name ready?

Are there prizes for winning a division/league?

Yes, the majority of our leagues include a prize. This prize can differ depending on the division/location!

How do I see my league tables and fixtures?

It’s really easy! Just visit the Players’ Lounge and search for your local venue.

Why can’t I login to my team account?

It's possible the email set to the account has not yet been confirmed. Either way, contact your League Manager by raising a ticket via our 'Support' tool, found on the top right hand corner of the page.

How do I add a team member to my team account?

Login to your account on our website. On the dashboard select add player or select teams In the toolbar at the top, select your team and then click add a player.

I need to report an incident from my league?

If you’ve seen discrimination or misconduct while playing at one of our venues, please click the 'Support' button at the top right of the homepage. Choose whether this was at your pitch booking or a league fixture, then you will be able to 'report an incident', so we can get the right people involved and support everyone affected.

How old do I have to be to play in an adult league?

To play in our adult leagues players must be aged 16+ for safeguarding reasons. Team Managers must be aged 18+.

Do you sign up to The FA's Safeguarding Children policies?

Yes, you can read more about our commitment here

I do not want to use "Shared Payments". How do I continue to pay in full by my existing saved payment method?

Simply ignore the shared payment email link, and fees will continue to be collected as usual using your existing payment method.

What happens if the minimum number of teammates required to participate is not reached to use "Shared Payments"?

The "Shared Payment" will be cancelled, and fees will be collected from you as the Team Account Holder using your existing payment method.

With "Shared Payments", can I set a specific amount to be paid by each player on our team?

Yes, a team manager can set a specific amount to be paid by one or more players with "Shared Payments".

What happens with "Shared Payments" if a teammate doesn’t supply payment details or if the payment attempt fails?

Any unpaid balance via "Shared Payments" will be collected from the team account holder's existing payment method.

With "Shared Payments", will a failed attempt to collect payment from a teammate be retried?

No, any remaining unpaid balance when using "Shared Payments" will be collected from the team account holders existing payment method.

With "Shared Payments", will a failed attempt to collect payment from the team manager be retried?

Yes, with "Shared Payments" any remaining balance following an attempt to collect payment from a team account holder will be retried the following day for a total of 2 re-tries.

Is there a charge for using the "Shared Payments" service?

No, "Shared Payments" is currently a free to use service, but PlayFootball reserves the right to charge for the service in the future, but will provide notice before doing so, and will always provide any teams using the service with an opt-in or opt-out option.

Is there a charge for using the AutoPay service?

No, AutoPay is currently a free service, but PlayFootball reserves the right to charge for the service in the future, but will provide notice before doing so.

With "Shared Payments", can I track my teammates registration and payments?

Yes! You can monitor your teammates progress in accepting the invite, through to their allocated payment for your teams' upcoming fixture, simply by using the weekly Shared Payment link that you send to your teammates.

Have a question for the team?

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